List Custom Audiences

List Custom Audiences allow advertisers to create Custom Audience segments by uploading lists that contain customer & user data (1P or 3P). Identifiers in a list are matched with @handles on X to create an audience that can be targeted, excluded, or used as a seed for lookalikes.

 

Create your List Custom Audiences

Once you’ve identified the people that you would like to include in your audience, take the following steps to create your List Custom Audience.

  1. Create your List file in an accepted format. Supported file formats are .csv, .tsv, and .txt.”
  2. Add your user identifiers. Supported identifiers include email address, phone number, X @username, user ID, or Mobile Advertising IDs (iOS Advertising Identifiers, Google Advertising IDs, or Android IDs,.The identifiers on your list can be separated by lines or commas. See formatting requirements in the FAQ below.”
  3. Pre-hash your file. You can choose whether or not you’d like to pre-hash your file before uploading. If you choose to pre-hash your file, please follow these formatting instructions. If you choose not to pre-hash your file, you can skip this step as we will automatically hash the data during the upload process.
  4. Prepare for upload. Navigate to your “Audiences” manager page under the drop-down “Tools” menu on ads.x.com. On this page, click "Create audience" then select “List” from the “Choose an audience type” pop-up module.
  5. Add your list. Set an audience name and description (optional) then drag and drop or browse and upload your file via the noted section. Press “Next” when your file appears in the upload box. 
  6. Review & define your data. Once your file has completed an initial upload, you will be asked to review the data and define the type of identifier that is being used for matching. If you are using multiple identifiers, you will be asked to specify the identifier type for each column. For any extraneous columns, select the “Do not upload data” option. 
  7. Wait for upload. Don’t close or minimize the browser window while the file is uploading, and only upload one file at a time. For larger files, make sure that you have a reliable and fast internet connection. If files are over 4GB, we recommend segmenting the list into multiple, smaller uploads to avoid exceeding your brower’s upload limits

After you've uploaded your list, you'll see your new List Audience appear in your Audiences tab as "Processing". Once your audience has matched at least 100 people, the status will change to "Ready" and you will see the “X size” update to reflect the number of people who have been matched.

At this point, your List Audience will be available for selection in the campaign creation form, but it may not be done processing. Lists can take up to 48 hours to finish the matching processing and the “X size” will continue to update until the processing is complete. 

Audience showing as too small? Find out why in our FAQ below.

 

Use your List Custom Audiences

To target or exclude the people on your List Custom Audiences, navigate to the Audiences module within the Targeting section of the campaign form.

Select whether you would like to include or exclude your audience via the drop-down on the left-hand side of the search bar. 

  • Include: The people in your List Audience will be included in the targeted audience, and they will be eligible to receive the campaign’s ads as long as they meet the location, gender, age, and device targeting criteria.
  • Exclude: The people in your List Audience will be excluded from the targeted audience, and they will NOT be eligible to receive the campaign’s ads - even if they meet the other targeting criteria.

After deciding to include or exclude, search or browse to find the specific audience that you want to select. As a reminder, only audiences that are marked the status “Ready” in Audiences manager are eligible to be used in campaigns.

To respect user privacy, the minimum size for a Custom Audience to be usable is 100 X users. If your List Custom Audience is under 100 X users, it will display as "Audience too small" and will not be available for selection.

Once you’ve finished adding your Custom Audiences, complete the remaining campaign setup steps, and launch!

 

Frequently asked questions

 
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